Welcome to The Jade & Crystal Atelier.
We’re thrilled to have you here. Below, you’ll find answers to some of the most common questions we receive from new buyers. If you don’t see your question answered here, feel free to reach out to us and we’re always happy to help!
We are a family-owned team of jade, crystal, gemstone, and pearl enthusiasts. With years of experience in collecting, designing, and handcrafting unique pieces, we’ve turned our passion into a curated collection for fellow lovers of natural beauty.
Yes! Every piece in our collection is meticulously handcrafted by our family team. We take pride in creating one-of-a-kind designs that reflect our love for these materials
We work with high-quality jade, crystals, gemstones, and pearls. Each material is carefully selected for its beauty, energy, and uniqueness.
Absolutely! We love creating custom designs tailored to your preferences. Contact us with your ideas, and we’ll work with you to bring your vision to life.
Simply browse our online collection, select your desired item, and proceed to checkout. Follow the prompts to enter your shipping and payment details.
Yes, we ship worldwide! Wherever you are, we’ll bring a piece of our atelier to your doorstep.
We accept major credit cards, PayPal, and other secure payment options. All transactions are encrypted for your safety.
If you need to cancel or modify your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but once the order is in production or shipped, changes may not be possible.
Shipping times vary depending on your location. As all orders are fully customized, orders are processed within 3-5 business days, and delivery takes 2-3 business days for domestic orders and 7-14 business days for international orders.
Yes, we offer expedited shipping options at checkout for those who need their items sooner.
Yes, once your order is shipped, you’ll receive a confirmation email with a tracking number so you can follow your package’s journey.
We take great care in packaging your items to ensure they arrive safely. However, if your package is lost or damaged, please contact us immediately, and we’ll work with you to resolve the issue.
Jade: Avoid harsh chemicals and extreme temperatures. Clean with a soft, damp cloth.
Crystals: Use a soft cloth to clean and avoid prolonged exposure to water or sunlight, which may fade certain stones.
Pearls: Wipe with a soft cloth after wearing to remove oils. Store separately to avoid scratches.
While our pieces are crafted with durability in mind, we recommend removing them during activities like swimming, exercising, or sleeping to preserve their beauty.
We offer a 14 days return policy for damaged items. Please contact us to initiate a return and receive instructions.
As all our orders are fully customized to your size and preferrence, we do not provide exchange.
If there’s an issue with your order, please contact us immediately. We’ll arrange for a replacement or refund as needed.
Many people believe that crystals and jade carry unique energies and healing properties. While we can’t make medical claims, we encourage you to explore their spiritual and emotional significance.
Of course! We’re passionate about sharing our knowledge. Feel free to ask us about the properties of any stone in our collection.
You can reach us via email at [insert email] or through our contact form on the website. We typically respond within 24-48 business hours.
Currently, we operate exclusively online, allowing us to focus on crafting and delivering unique pieces to customers worldwide.